Careers

• General customer service via calls and emails.
• Responding promptly to customer inquiries/concerns via calls or emails.
• Resolve service issues by clarifying the complaint, determining the cause, selecting and offering the best solution, expediting the concern, and making follow-ups to ensure resolution.
• Providing up-to-date Railclick product and service info to customers
• Maintaining accurate records of customer interactions and transactions (Call disposition & payment trackers)
• Generate sales by making new train ticket bookings, utilizing the tools we have, upon the customer's request

• Experience in loans is an advantage
• Above average marketing and interpersonal skills
• Good oral and written communication skills
• Computer literate

• Bachelor's Degree in Accounting, Finance, or related field
• Working knowledge of basic accounting principles and practices
• Proficiency in MS Office and accounting software
• Excellent communication and interpersonal skills
• Ability to work under pressure
• Excellent organizational skills
• Can start ASAP
• Must be proficient in QuickBooks - minimum 6months experience
• Strong attention to detail
• Excellent organizational and problem-solving skills
• Proficient in speaking, reading, and writing English
• Be able to complete work with changing priorities in a fast-paced department without supervision