CiD Global Solutions has received its PCI DSS certification. This certification is a testament to CiD's unwavering commitment to data security practices and dedication to maintain the highest standard in data management.

PCI DSS certification is granted to organizations that demonstrate compliance with a set of security standards meant to secure cardholder data throughout storage, transport, and processing. Obtaining this certification requires strict adherence to protocols that protect sensitive information, ensuring it is handled with the utmost care and security.

"At CiD, safeguarding data is paramount in everything we do," said Pam Cabalquinto, COO. "This certification reaffirms our ability to manage and process data safely, enabling us to deliver reliable and efficient solutions for the brands and partners we support."

The PCI DSS accreditation reinforces CiD's position as a trusted industry partner, assuring partners and clients that their data is handled with the utmost security. With the PCI DSS certification, CiD is ready to continue providing secure and efficient services that meet the needs of our valued partners and clients.

In an effort to expand its service capabilities, CiD Global Solutions is set to launch a new location in Santo Tomas, Batangas, in July 2024. With approximately 300 seats, the new site is set to become the Business Continuity site that mirrors the functionality of CiD's Headquarters in Ortigas, boasting identical systems, telephony setups, and information security protocols to ensure seamless continuity of operations.

Batangas emerges as a prime location for employment, drawing from a pool of highly skilled individuals from surrounding universities and colleges. The influx of top-notch professionals not only enhances CID's workforce but also reinforces its commitment to service excellence. 

“The opening of our new site in Batangas is not just about expanding our operations; it's also about nurturing a culture of service excellence and ensuring that staying true to our commitment is our top priority,” said Pam Cabalquinto, CiD’s COO.

Additionally, the new site in Batangas is ready to offer round-the-clock support to CiD's global clientele. This growth marks a significant milestone in CiD's efforts to continuously improve operational resilience and cater to the evolving needs of clients. Stay tuned for more information as CiD embarks on this exciting new chapter of growth and innovation.

CiD Global Solutions, an emerging business process outsourcing (BPO) company with headquarters in the Philippines, officially launched their new engagement with RailClick, a European based travel service provider with a festive inauguration ceremony held at CiD’s site in the CBD of Ortigas, Mandaluyong. The event led by the respective Senior Leaders of both RailClick and CiD, commemorated their collaboration signifying their shared commitment to providing world-class sales and customer service for every traveler into Europe.

Joining the line-up of CiD top Executives is RailClick Chairman and President, Lluís Martínez-Ibànez, who expressed his gratitude for the added recruits to his Global Support team to enhance both his sales and customer support services. Tisha Escalona, CiD’s SVP of Business Development, also shares her excitement over this partnership, saying that CiD is beginning to move up in the world by partnering up with some of the world’s leading names in financial, services, travel, telecommunications, healthcare, and retail.

The emerging BPO supports new and existing clients across the full customer lifecycle with clients located in the US, Europe, and in the Philippines.

In a significant leap forward for data privacy and quality standards and as a means to build their reputation globally, CiD Global Solutions Inc., proudly announces its official certification from the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Data Security Standard (PCI-DSS). This achievement reinforces CiD’s commitment to excellence in safeguarding confidential information and providing top-notch services to its diverse clientele worldwide.

“This accreditation was not prompted by our requirements but rather we felt like this was a necessity so that we can deliver the message to our clients that CiD views privacy and security with utmost importance.”– says Pam Cabalquinto, COO of CiD Global Solutions.

This milestone reinforces CiD’s dedication to data privacy, quality standards, and customer satisfaction. With these certifications in place, CiD is now better equipped to serve its clients globally, offering top-notch outsourcing solutions while assuring the matter of trust and confidentiality for those seeking dependable and secure services.

CiD Global Solutions (CiD), an emerging BPO company based in the Philippines, continues to expand their client roster, ka offering various jah outsourcing services focused on Healthcare Support, Virtual Assistance, Brand Management, and Social Media Content Creation and Moderation, among others.

Giving a personalized guarantee of operational excellence, the firm commitment and flexibility allows for CiD to offer seamless support to clients and various industries around the world, ensuring uninterrupted operations and exceptional customer service.

“We might be new player in this industry but that does not mean we are new to understanding what our partners need. We adapt to the needs of all the brands we support and our commitment to our vision as well as our willingness to self-improvement allows us to guarantee quality outsourcing services to our existing and incoming clients,” says Pam Cabalquinto, COO of CiD Global Solutions.