CiD Global Solutions Inc. has marked another significant milestone in its journey toward strategic expansion and industry leadership. On March 4, 2026, the company was formally welcomed as a new member of the IT&BPM Association of the Philippines (IBPAP) during its Annual Membership Meeting held at the Shangri-La The Fort, BGC.

The induction firmly establishes CiD within the country’s premier network for the IT-BPM sector, unlocking new avenues for industry alignment, advocacy, and collaborative growth. The event brought together the sector's leading organizations, with CiD being inducted alongside prominent industry trailblazers, including fintech giant Maya and the Bangko Sentral ng Pilipinas (BSP).

Representing the company at the prestigious gathering were CiD's CEO, Pam Cabalquinto, and the Risk and Compliance Officer, Erica Mendoza. Their participation underscored CiD’s commitment to staying at the forefront of critical industry dialogues, particularly regarding operational excellence, emerging standards, and regulatory compliance.

“Officially joining the IBPAP community is a massive milestone for CiD as we continue to scale our operations and push into new territory,” said Pam Cabalquinto, CEO. “Being inducted alongside trailblazers like Maya and the BSP was an honor, but it also reinforced our core philosophy: true innovation is only sustainable when it is backed by integrity and solid processes. This membership gives us the insights and the network to ensure our team and our clients grow together, safely and strategically.”

CiD Global Solutions Inc. continues to strengthen its commitment to cybersecurity and long-term growth through meaningful industry dialogue. Recently, the company’s CEO and Risk and Compliance Officer met with Network Intelligence for a productive lunch discussion focused on enhancing CiD’s cybersecurity capabilities and exploring opportunities for strategic collaboration.

As organizations navigate an increasingly digital landscape, safeguarding systems and data remains a top priority. The discussion centered on reinforcing CiD’s security framework while identifying ways to align expertise and innovation for sustainable expansion.

“Growth must always be built on a secure foundation,” the CEO Pam Cabalquinto shared. “As CiD expands its capabilities and partnerships, strengthening our cybersecurity posture ensures that we protect our clients, our operations, and our future.”

At CiD, progress is driven by partnerships grounded in shared vision and trust. The company looks forward to continuing the conversation and exploring how this potential collaboration can support resilience, innovation, and long-term success.

On January 16, CiD Global Solutions Inc. marked a significant milestone with a ribbon-cutting ceremony, welcoming a new telecommunications client and officially launching a strategic partnership. The collaboration is centered on innovation, operational excellence, and long-term growth.

The event highlighted the alignment between the two organizations, both focused on delivering reliable, future-ready solutions in a rapidly evolving telecommunications landscape. The partnership also reflects CiD’s ongoing efforts to strengthen industry relationships and expand its footprint in the telecom sector.

“This partnership is about more than working together—it’s about shaping the future through shared innovation and collaboration. We are excited to team up with a partner that shares our commitment to growth and excellence in service,” said Pam Cabalquinto, CEO.

As the partnership progresses, CiD continues to prioritize creating meaningful impact, delivering value to its clients, and developing solutions that respond to the evolving needs of the telecommunications industry.

2024 was a year of significant growth and achievement for CiD Global Solutions Inc. CiD successfully opened its new Batangas site in August, expanding its capacity to accommodate up to 500 FTEs.

This expansion, coupled with its strong relationships with both local and international telecommunications clients in its new Batangas site, has driven significant growth, with nearly 100 FTEs now contributing to the organization's success. Throughout the year, client engagement was fostered through visits and collaborative meetings, while also prioritizing a positive and inclusive work environment by organizing employee engagement activities. These milestones are a testament to the hard work and dedication of the CiDizens.

CiD Global Solutions Inc., a Business Process Outsourcing company that provides TeleSales services, has successfully renewed its partnership with a prominent micro financial services provider in the Philippines. The renewal ceremony marked a significant milestone in the companies' collaborative journey, highlighting their shared commitment to excellence.

The client's decision to extend the partnership underscores CiD's exceptional performance and dedication to delivering top-tier services. The fruitful collaboration has led to substantial sales growth for both organizations.

To commemorate this achievement, a vibrant ribbon-cutting ceremony was held. The event featured a lively dance performance by the CiD team, showcasing their enthusiasm and camaraderie. Top-performing team members were also recognized for their outstanding contributions during the ceremony.

As CiD continues to strengthen its partnership with the client, the companies look forward to achieving even greater success together and contributing to the growth of the microfinance industry in the Philippines.

CiD Global Solutions Inc. is a Business Process Outsourcing company that provides bookkeeping services to businesses in need. Leveraging an established partnership with a US client encompassing multiple businesses, CiD brings experience and expertise to the local market in the food and retail industries.

CiD's team of seasoned bookkeepers boasts expertise in popular bookkeeping software like QuickBooks and other bookkeeping systems, ensuring a seamless transition for the clients. Moreover, CiD places high priority on data security, employing a robust backup system across cloud-based and local servers to ensure the confidentiality and integrity of financial information.

“Our experience managing complex financial data for our US client positions us perfectly to deliver exceptional services. We are excited to serve more clients to empower both local and international businesses of all sizes,” said Pam Cabalquinto, COO.

Beyond bookkeeping, CiD offers a comprehensive suite of back-office services, allowing businesses to streamline operations and allocate resources effectively to core competencies.

CiD Global Solutions has received its PCI DSS certification. This certification is a testament to CiD's unwavering commitment to data security practices and dedication to maintain the highest standard in data management.

PCI DSS certification is granted to organizations that demonstrate compliance with a set of security standards meant to secure cardholder data throughout storage, transport, and processing. Obtaining this certification requires strict adherence to protocols that protect sensitive information, ensuring it is handled with the utmost care and security.

"At CiD, safeguarding data is paramount in everything we do," said Pam Cabalquinto, COO. "This certification reaffirms our ability to manage and process data safely, enabling us to deliver reliable and efficient solutions for the brands and partners we support."

The PCI DSS accreditation reinforces CiD's position as a trusted industry partner, assuring partners and clients that their data is handled with the utmost security. With the PCI DSS certification, CiD is ready to continue providing secure and efficient services that meet the needs of our valued partners and clients.

In an effort to expand its service capabilities, CiD Global Solutions is set to launch a new location in Santo Tomas, Batangas, in July 2024. With approximately 300 seats, the new site is set to become the Business Continuity site that mirrors the functionality of CiD's Headquarters in Ortigas, boasting identical systems, telephony setups, and information security protocols to ensure seamless continuity of operations.

Batangas emerges as a prime location for employment, drawing from a pool of highly skilled individuals from surrounding universities and colleges. The influx of top-notch professionals not only enhances CID's workforce but also reinforces its commitment to service excellence. 

“The opening of our new site in Batangas is not just about expanding our operations; it's also about nurturing a culture of service excellence and ensuring that staying true to our commitment is our top priority,” said Pam Cabalquinto, CiD’s COO.

Additionally, the new site in Batangas is ready to offer round-the-clock support to CiD's global clientele. This growth marks a significant milestone in CiD's efforts to continuously improve operational resilience and cater to the evolving needs of clients. Stay tuned for more information as CiD embarks on this exciting new chapter of growth and innovation.

CiD Global Solutions, an emerging business process outsourcing (BPO) company with headquarters in the Philippines, officially launched their new engagement with RailClick, a European based travel service provider with a festive inauguration ceremony held at CiD’s site in the CBD of Ortigas, Mandaluyong. The event led by the respective Senior Leaders of both RailClick and CiD, commemorated their collaboration signifying their shared commitment to providing world-class sales and customer service for every traveler into Europe.

Joining the line-up of CiD top Executives is RailClick Chairman and President, Lluís Martínez-Ibànez, who expressed his gratitude for the added recruits to his Global Support team to enhance both his sales and customer support services. Tisha Escalona, CiD’s SVP of Business Development, also shares her excitement over this partnership, saying that CiD is beginning to move up in the world by partnering up with some of the world’s leading names in financial, services, travel, telecommunications, healthcare, and retail.

The emerging BPO supports new and existing clients across the full customer lifecycle with clients located in the US, Europe, and in the Philippines.

In a significant leap forward for data privacy and quality standards and as a means to build their reputation globally, CiD Global Solutions Inc., proudly announces its official certification from the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry Data Security Standard (PCI-DSS). This achievement reinforces CiD’s commitment to excellence in safeguarding confidential information and providing top-notch services to its diverse clientele worldwide.

“This accreditation was not prompted by our requirements but rather we felt like this was a necessity so that we can deliver the message to our clients that CiD views privacy and security with utmost importance.”– says Pam Cabalquinto, COO of CiD Global Solutions.

This milestone reinforces CiD’s dedication to data privacy, quality standards, and customer satisfaction. With these certifications in place, CiD is now better equipped to serve its clients globally, offering top-notch outsourcing solutions while assuring the matter of trust and confidentiality for those seeking dependable and secure services.